Minimum Standards of Commitment

This is a voluntary Code, which sets minimum standards of banking practices for banks to follow when they are dealing with individual. It provides protection to you and customers explains how banks are expected to deal with you for your day-to-day operations.

Information Published

• Introduction
• Key Commitments
• Information - Transparency
• Advertising, Marketing and Sales
• Privacy and Confidentiality
• Collection of Dues
• Complaints, Grievances and Feedback
• Collection of Dues
• Products and Services
• Branch Closure / Shifting
• Financial Inclusion
• Senior Citizens & Differently Abled Persons
• Protecting your Accounts.
• Glossary

Bank Commitment

Click to Download the Bank's Commitment Document (Format: Adobe "PDF" Document) for your reference and printing.

Download Document

Download the Latest Customer Matters Publication