If you have any complaints/grievance please submit
Customers and Public may feel free to approach the Branch Manager on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager. If the grievances are not redressed within reasonable time, they may contact or write to our General Manager (PD & RM Department) at Thoothukudi. The full address and phone numbers are as follows:
For all your grievances, on any of our services in any branch in India, you can now SMS “help” or call +91 9842 461 461. TMB’s Customer Care team is at your service (10:00am to 5:30pm) & will address your concerns immediately. You can also email us at: customerservice[at]tmbank[dot]in
Online Complaint Form
Customers can use the form below to help us resolve any issues to the best of the satisfaction of the customer:
If the grievances are not redressed within reasonable time, customers may contact or write to the following Nodal Officers at Regional Level as well as the Customer Service Cell at Thoothukudi.
A communication for the purpose of reporting any event / information of concern (the complaint) should be sent in a closed / secured envelope super-scribed “under Protected Disclosure Scheme” and shall be addressed to the Chief of Internal Vigilance, Tamilnad Mercantile Bank Ltd., Head Office, # 57, V.E.Road, Thoothukudi 628 002. The whistle blower shall not write the "from" address on the envelope. The complaint can also be also sent by email to civ[at]tmbank[dot]in if the complaint so wishes.
Complaints / Grievance Escalation
The names, addresses, telephone numbers and fax numbers of our Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.
(General Manager: Establishment, Integrated Treasury
(IBD, Domestic Treasury & RTGS),
Operations & Services Department,
Customer Service Cell, PD & RM Department,
MIS, Marketing, Social Media,
Government Business and Call Center)