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Customers and Public may feel free to approach the Branch Manager on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager. If the grievances are not redressed within reasonable time, they may contact or write to our General Manager (PD & RM Department) at Thoothukudi. The full address and phone numbers are as follows:
(PD & RM Department)
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Toll Free Phone: 180 0425 0426. Customer Care: +91 9842 461 461.
Email: customerservice[at]tmbank[dot]in
For all your grievances on any of our services in any branch in India, contact our All-India National Toll Free Number : 1800 425 0426.
Customer Care Working Hours: 08:00 am to 10:00 pm (Monday - Saturday except monthly 2nd & 4th Saturdays being bank holidays).
You can also email us at: customerservice[at]tmbank[dot]in
Customers can use the form below to help us resolve any issues to the best of the satisfaction of the customer:
Customers can use the link below to help us resolve any issues to the best of the satisfaction of the customer:
Click Here
If the grievances are not redressed within reasonable time, customers may contact or write to the following Nodal Officers at Regional Level as well as the Customer Service Cell at Thoothukudi.
| Name | Designation /Contact ID |
|---|---|
| Shri.R.Thilahar Pondurai Singh |
Assistant General Manager, Operations and Service (Tamilnadu State)
agmosd[at]tmbank[dot]in |
| Shri. M.Rajappan |
Regional Manager, Hyderabad Region hyderabad_region[at]tmbank[dot]in |
| Shri. R. Saravana Perumal |
Regional Manager, Mumbai Region mumbai_region[at]tmbank[dot]in |
| Shri. V.Vasanthan |
Regional Manager, Bengaluru Region bengaluru_region[at]tmbank[dot]in |
| Shri.P.A.Raja |
Regional Manager, Thiruvananthapuram Region thiruvananthapuram_region[at]tmbank[dot]in |
| Shri. J. Rajesh J.David |
Regional Manager, Ahmedabad Region ahmedabad_region[at]tmbank[dot]in |
A communication for the purpose of reporting any event / information of concern (the complaint) should be sent in a closed / secured envelope super-scribed “under Protected Disclosure Scheme” and shall be addressed to the Chief of Internal Vigilance, Tamilnad Mercantile Bank Ltd., Head Office, # 57, V.E.Road, Thoothukudi 628 002. The whistle blower shall not write the "from" address on the envelope. The complaint can also be also sent by email to civ[at]tmbank[dot]in if the complaint so wishes.
The names, addresses, telephone numbers and fax numbers of our Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.
Assistant General Manager (Nodal Officer, Customer Service Cell)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
General Manager (PD & RM Department, Marketing,Operations & Services Department (including CPC, Currency Chest & Service Branch),Bancassurance Cell,Customer Service Cell,Call Centre,Social Media,DP Cell,RTGS Cell, Government Business)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 232 5449
