Home > Contact Us > Complaint / Grievance
Customers and Public may feel free to approach the Branch Manager on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager. If the grievances are not redressed within reasonable time, they may contact or write to our General Manager (PD & RM Department) at Thoothukudi. The full address and phone numbers are as follows:
(PD & RM Department)
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Toll Free Phone: 180 0425 0426. Customer Care: +91 9842 461 461.
Email: customerservice[at]tmbank[dot]in
For all your grievances, on any of our services in any branch in India, you can now SMS “help” or call +91 9842 461 461. TMB’s Customer Care team is at your service (10:00am to 5:30pm) & will address your concerns immediately. You can also email us at: customerservice[at]tmbank[dot]in
Customers can use the form below to help us resolve any issues to the best of the satisfaction of the customer:
If the grievances are not redressed within reasonable time, customers may contact or write to the following Nodal Officers at Regional Level as well as the Customer Service Cell at Thoothukudi.
| Name | Designation /Contact ID |
|---|---|
| Shri.P.R.Ashokkumar |
Deputy General Manager, Operations and Service (Tamilnadu State)
dgmosd[at]tmbank[dot]in |
| Shri. M.Rajappan |
Regional Manager, Hyderabad Region hyderabad_region[at]tmbank[dot]in |
| Shri. R. Saravana Perumal |
Regional Manager, Mumbai Region mumbai_region[at]tmbank[dot]in |
| Shri. V.Vasanthan |
Regional Manager, Bangaluru Region bengaluru_region[at]tmbank[dot]in |
| Shri.J .Lakshmi Prakash |
Regional Manager, Thiruvananthapuram Region thiruvananthapuram_region[at]tmbank[dot]in |
| Shri. J. Rajesh J.David |
Regional Manager, Ahmedabad Region ahmedabad_region[at]tmbank[dot]in |
A communication for the purpose of reporting any event / information of concern (the complaint) should be sent in a closed / secured envelope super-scribed “under Protected Disclosure Scheme” and shall be addressed to the Chief of Internal Vigilance, Tamilnad Mercantile Bank Ltd., Head Office, # 57, V.E.Road, Thoothukudi 628 002. The whistle blower shall not write the "from" address on the envelope. The complaint can also be also sent by email to civ[at]tmbank[dot]in if the complaint so wishes.
The names, addresses, telephone numbers and fax numbers of our Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.
(General Manager: Establishment, Integrated Treasury
(IBD, Domestic Treasury & RTGS),
Operations & Services Department,
Customer Service Cell, PD & RM Department,
MIS, Marketing, Social Media,
Government Business and Call Center)
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 232 0360
(General Manager: Recovery, CAM, Legal & KYC & AML)
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 233 9146
(General Manager: Credit)
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 232 5411
(General Manager: Information Technology Department & Digital Banking Department )
Plot No. 4923, AC-16, 2nd Avenue, Second Floor, Chennai, Tamilnadu, India. Zip: 600 040.
Phone: +91 44 261 92325
(General Manager: HRD Department, Bancassurance Cell, DP Cell, RTGS Cell and Corporate Communications)
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 461 232 1130
