GRIEVANCE / COMPLAINTS REDRESSAL MECHANISM:

Level-1 -To Tamilnad Mercantile Bank Limited / RTA:

Initially, all grievances/ disputes/ complaints against the Bank are required to be directly lodged with the Bank / Registrar and Share Transfer Agent (RTA). Shareholders may lodge the same with the Bank or RTA as per the contact details given below, by sending physical correspondence or by sending an e-mail.

While lodging the grievance / complaint it is necessary for the investor to mention the following:

• Folio Number / DP ID-Client ID
• Full Name of shareholder
• Nature of Complaint
• E-mail address and mobile number
• Ref.No. provided by the Bank / RTA
• Reference to any previous correspondence made in this regard
• Copies of the relevant documents and
• Latest KYC / Bank and details, if there are any changes.

We shall send intimation of redressal / resolution of grievance / complaint via e-mail / physical letter, as applicable, within 30 days from the date of receipt of grievance / complaint.

Level-2 -To SEBI - Online registration of complaint / grievance on SCORES

If the investor is not satisfied with the redressal / resolution of the complaint by the listed company / Link Intime, investor may lodge the complaint with SEBI on SCORES.

Level-3 - SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal):

As per SEBI Circular, Ref.No.SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, and Ref.No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135 dated August 04, 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes in the Indian Securities Market.

In case, the shareholder is not satisfied with the resolution provided at Level 1 or 2, then the online dispute resolution process may be initiated through the ODR portal which can be accessed at SMARTODR

For more information on online resolution of disputes in the Indian Securities Market, refer to SEBI Circular